Return & Refund Policy

Cancellation

You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that cancellations cannot be processed after your order has entered the shipping phase. To cancel an order, please contact our customer service team immediately after placing your order.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide the original receipt or proof of purchase. Items that are damaged, altered, or missing parts for reasons not due to our error are not eligible for return.

To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and will inform you of the approval or rejection of your refund.

Refunds

Upon approval of your return, your refund will be processed within 5-7 business days. The refund will be automatically applied to your original payment method. Please note that depending on your bank or credit card company, it may take an additional 3-5 business days for the refund to appear on your account statement.

Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product). If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is the result of our mistake.

Late or Missing Refunds

If you have not received your refund within the expected timeframe, please first check your bank account again. Contact your credit card company or bank as it may take some time before your refund is officially posted. There is often some processing time before a refund is reflected in your account.

If you have completed these steps and still have not received your refund, please contact us at the information provided below. We will investigate the issue and work with you to resolve it promptly.

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